Class Cancellation Policy
Due to the demand for reservations in Endorphin classes, we request that you cancel any reservation 10 hours prior to the start time of class to enable others to register in your place. This policy stands for all classes at every Endorphin location. A late cancel fee will be charged for any no-show or late cancel after 10 hours, prior to class start time. Class package holders & limited visit (8x or 4x/month) members have 1 class deducted from package and will be assessed $10 late cancel fee. This applies regardless of the size of class or waitlist at the time of registration.
If you were auto added to the class from the waitlist within the 10 hour period prior to class, and no show, you will not be charged in the event that you may not have received the notification. If you were added from the waitlist prior to the 10 hour period and no show or late cancel, you will still be charged.
There may not be a waitlist at the time you register, however waitlists can occur right up until class time, therefore it is still important to cancel if you cannot make it to class. Late cancel fees are assessed two times per week, therefore charges rarely process same day of the actual late cancel. Please login to your account and check your “visits” screen to see what your late cancels are.
We’ve added our cancellation policy to make it fair to all of our members. Cancellation is easy and helps every member have the chance to take the class of their choice. Our registration system MINDBODY online offers a free mobile app called MINDBODY Connect that allows you to manage your reservations for Endorphin easily on your mobile device. Endorphin also offers a free app “MyEndorphin” app that allows you to manage your reservations on the go.
We appreciate your cooperation!